Service Level Agreement

Area Action Detail
Client Service Client management
  • Keep the client up to date on relevant information re: jobs in progress
  • Provide alternative solutions for any issues that may occur
  • Pre-inform client of close down periods for the company or if any key members of staff will be taking leave.
  • Project/account review meeting with Client Management team and client on quarterly basis
  • Ensure that all calls and emails are responded to within 24 hours 
Creative Concepts
  • Creative execution will adhere to client brand (and guidelines where available) where appropriate
Project management Planning and scheduling
  • A detailed timing plan will be presented. This will be updated and redistributed when relevant
  • Mint Design will always aim to meet the original deadline. Where this is not possible potential alternative solutions will be provided

Finance Billing
  • Any changes to costs will be discussed with the client and documented via email